Frequent Asked Questions
Your journey with Nordlys begins with a confirmation email upon successful placement of your order. You'll receive prompt notification when your piece departs our atelier, complete with detailed tracking information. To ensure we maintain our standard of excellence, we welcome your feedback on your Nordlys experience through our curated review process. Your insights are invaluable in our continuous pursuit of refinement.
Your order will be dispatched from our warehouse within 2-5 weeks, if not stated otherwise. Please note that collections ordered together may be dispatched separately, and certain pieces may occasionally require additional crafting time. We maintain transparent communication regarding any timing adjustments.
Should your piece exceed our estimated delivery window outlined in our Shipping Protocol, please contact our Client Care team at support@nordlyshome.com for personalized assistance.
When reaching out, please include your order reference and specific piece details for expedited service.
During seasonal collections or holiday periods, delivery timeframes may be extended to maintain our service standards.For multiple-piece orders, separate dispatch notifications may be issued, and pieces may arrive independently to ensure optimal handling of each item.
Nordlys presents pricing in USD as our standard denomination.
We accept payments from all major credit and debit cards. For your convenience we also offer accelerated checkouts with PayPal, Shop Pay, Google Pay and Apple Pay.
No, you do not!
Our lighting pieces are designed for easy self-installation, with clear instructions included. Most take just 10 minutes to install.
Every Nordlys piece is designed in our Los Angeles studio. We partner with select manufacturers who share our commitment to quality and environmental responsibility.
We offer a 90-day satisfaction guarantee with a full refund policy, no questions asked.
All Nordlys pieces are certified to meet international lighting standards, ensuring safe installation worldwide.
To modify or cancel your order, please contact support@nordlyshome.com within 24 hours of placement, including:
  • Your full name
  • Order number
  • Email address

    Our client care team will promptly assess if your order can be modified before dispatch. While we process orders swiftly, we'll do our best to accommodate your request.If your order has already entered our fulfillment process, we welcome returns once delivered.


    For complete return information, please visit our Returns & Refunds section.

    • At Nordlys, we take pride in curating exceptional lighting pieces that exceed your expectations.

    However, if you find that your selection isn't perfectly suited to your space, we're here to assist. Simply contact our customer care team at support@nordlyshome.com, and we'll guide you through our seamless return process.

    For detailed information about our return policy, please visit our Returns & Refunds page.

    As purveyors of fine lighting, we offer complimentary worldwide shipping from our global distribution centers.


    Estimated Delivery
    North America: 2-9 business days
    International: 15-30 business days


    Each order receives careful attention during our 2-4 day processing period before dispatch.

    As part of our commitment to exceptional service, we offer complimentary worldwide shipping on all orders.
    We understand that selecting the perfect lighting piece is a thoughtful process. Should your selection not meet your expectations, we welcome returns within 90 days of delivery, provided items are in their original condition and packaging.Choose between store credit for your next Nordlys piece or a full refund to your original payment method.To initiate a return, contact us at support@nordlyshome.com
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